Privacy Policy

Introduction & Scope

TMM Industry ("Company," "we," "us," or "our"), located at 8850 Ralston Rd, Arvada, CO 80002, United States, is committed to protecting and respecting the privacy of every individual and organization that interacts with us. This Privacy Policy explains our practices regarding the collection, use, storage, protection, and disclosure of personal information and business data.

This Privacy Policy applies to all information collected through:

• Our website(s), including any subdomains, landing pages, and web applications operated by TMM Industry.
• Our AI-powered platforms, tools, dashboards, chatbots, and software solutions.
• Email, phone, video conference, and in-person communications with our team.
• Contact forms, inquiry submissions, newsletter sign-ups, and event registrations.
• Client engagements, including AI consulting, AI integration, chatbot development, content generation, and analytics services.
• Social media interactions on TMM Industry profiles and pages.
• Job applications and recruiting processes.

By accessing our website, engaging our services, or providing your information to us through any channel, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use our services or provide your personal information to us.

Information We Collect

We collect several categories of information depending on how you interact with TMM Industry:

2.1 Personal Identification Information

• Full name (first and last)
• Email address(es)
• Phone number(s)
• Mailing address and/or business address
• Job title and department
• Company or organization name
• Professional social media profiles (e.g., LinkedIn)
• Profile photographs (if voluntarily provided)

2.2 Business Information

• Company size, industry, and sector
• Business objectives, challenges, and requirements shared during consultations
• Existing technology stack and infrastructure details
• Business processes and workflow documentation
• Financial information relevant to project budgets and billing
• Tax identification numbers (for invoicing purposes)

2.3 Technical & Usage Data

• IP address and geolocation data (city/country level)
• Browser type, version, and language preferences
• Operating system and device information
• Pages visited, time spent on pages, and navigation paths
• Referring website URLs and search terms
• Click patterns, scroll depth, and interaction data
• Date and time stamps of website visits
• Unique device identifiers

2.4 Communication Data

• Email correspondence and attachments
• Contact form submissions and inquiry details
• Chat logs from website chatbot interactions
• Meeting notes, call recordings (with consent), and video conference transcripts
• Feedback, surveys, and review responses

2.5 Client Project Data

• Data provided by clients for AI model training, chatbot knowledge bases, and analytics projects
• System access credentials provided for integration work (handled with strict security protocols)
• Customer interaction data for chatbot training and optimization
• Performance metrics, KPIs, and operational data shared for consulting purposes

2.6 Payment & Financial Data

• Credit card numbers, expiration dates, and security codes (processed through PCI-compliant payment processors; not stored on our servers)
• Bank account information for wire transfers
• Billing address
• Invoice and payment history

How We Collect Information

We collect information through the following methods:

3.1 Directly from You

We collect information that you voluntarily provide when you:

• Fill out contact forms, inquiry forms, or request a consultation on our website.
• Subscribe to our newsletter, blog, or marketing communications.
• Register for an account on any TMM Industry platform or portal.
• Enter into a service agreement or Statement of Work with us.
• Communicate with us via email, phone, video call, or in person.
• Provide data, documents, or materials for a project engagement.
• Participate in surveys, feedback requests, or case studies.
• Apply for employment at TMM Industry.
• Attend our webinars, events, or workshops.

3.2 Automatically

When you visit our website or use our platforms, certain information is collected automatically through cookies, log files, web beacons, pixels, and similar tracking technologies. This includes technical data such as your IP address, browser type, device information, pages visited, and interaction patterns. See Section 10 for detailed information about our use of cookies.

3.3 From Third Parties

We may receive information about you from third-party sources, including:

• Analytics providers (e.g., Google Analytics) that provide website usage statistics.
• Advertising platforms that provide information about how users interact with our advertisements.
• Business partners, referral sources, or industry contacts who introduce you to TMM Industry.
• Publicly available sources such as company websites, LinkedIn profiles, and industry directories.
• Payment processors who provide transaction confirmation and fraud prevention data.

How We Use Your Information

TMM Industry uses the collected information for the following purposes:

4.1 Service Delivery

• Providing, managing, and delivering our AI consulting, integration, chatbot, and analytics services.
• Communicating with you about your project, deliverables, timelines, and milestones.
• Training, developing, and optimizing custom AI models and chatbot solutions specifically for your engagement.
• Generating reports, analytics, and insights as part of our service deliverables.
• Providing technical support, maintenance, and troubleshooting.

4.2 Business Operations

• Processing payments, generating invoices, and managing billing.
• Maintaining client records and engagement history.
• Managing accounts on our platforms and client portals.
• Complying with legal, regulatory, and contractual obligations.
• Conducting internal audits, quality assurance, and performance monitoring.

4.3 Communication

• Responding to your inquiries, questions, and support requests.
• Sending project updates, status reports, and milestone notifications.
• Delivering newsletters, industry insights, and educational content (with your consent).
• Notifying you of changes to our services, policies, or terms.
• Inviting you to events, webinars, or workshops that may be relevant to you.

4.4 Improvement & Analytics

• Analyzing website usage patterns to improve user experience and site performance.
• Understanding client needs and market trends to enhance our service offerings.
• Conducting research and development to advance our AI capabilities.
• Creating anonymized, aggregated benchmarks and industry reports.
• Testing and validating new features, tools, and platform functionality.

4.5 Legal & Security

• Detecting, preventing, and addressing fraud, security breaches, and unauthorized access.
• Enforcing our Terms of Service and other agreements.
• Complying with legal obligations, court orders, and regulatory requirements.
• Protecting the rights, property, and safety of TMM Industry, our clients, and others.

AI-Specific Data Practices

As an AI technology company, TMM Industry implements the following specific practices regarding data used in AI-related services:

5.1 Client Data for Custom AI Models

Data provided by clients for training custom AI models, chatbots, or analytics systems is used exclusively for the client's specific engagement. We do not share, merge, or cross-pollinate client training data between different client projects unless explicitly authorized in writing by all affected parties.

5.2 AI Model Outputs

Outputs generated by AI models (predictions, recommendations, generated content, chatbot responses) may contain patterns derived from training data. TMM Industry ensures that custom model outputs do not expose or reconstruct the personal data of individuals whose information may have been included in training datasets.

5.3 Chatbot Interaction Data

When TMM Industry deploys chatbots on behalf of clients, the chatbot may collect personal information from end users who interact with it (names, email addresses, questions, preferences). This data is:

• Owned by the Client, not TMM Industry.
• Stored securely in accordance with our data security practices and the client's service agreement.
• Accessible to the Client through their dashboard or upon request.
• Used by TMM Industry only for chatbot improvement and maintenance purposes, unless the Client directs otherwise.
• Subject to the Client's own privacy policy with respect to their end users.

5.4 Responsible AI Principles

TMM Industry is committed to ethical AI development. We implement measures to:

• Minimize bias in AI model training and outputs.
• Ensure transparency in how AI systems make decisions and recommendations.
• Conduct regular audits of AI model fairness and accuracy.
• Maintain human oversight of AI systems, particularly in high-stakes applications.
• Respect individual rights and dignity in all AI-powered interactions.

Legal Basis for Processing

TMM Industry processes personal information under the following legal bases, as applicable under relevant data protection laws:

• Contractual Necessity: Processing is necessary to perform our contractual obligations to you, including delivering agreed-upon services, managing your account, and processing payments.
• Legitimate Interest: Processing is necessary for our legitimate business interests, such as improving our services, marketing our offerings, preventing fraud, and ensuring network security, provided these interests do not override your fundamental rights and freedoms.
• Consent: Where required by law, we obtain your explicit consent before processing your data, particularly for marketing communications, cookie placement, and certain data sharing activities. You have the right to withdraw consent at any time.
• Legal Obligation: Processing is necessary to comply with applicable laws, regulations, court orders, or legal processes.
• Vital Interests: In rare circumstances, processing may be necessary to protect the vital interests of an individual.

Information Sharing & Disclosure

TMM Industry does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

7.1 Service Providers

We engage trusted third-party service providers who assist us in operating our business and delivering services. These providers include:

• Cloud hosting and infrastructure providers (e.g., AWS, Google Cloud, Microsoft Azure)
• Payment processors and billing systems
• Email delivery and communication platforms
• Analytics and business intelligence tools
• Customer relationship management (CRM) systems
• Project management and collaboration tools
• Security and monitoring services

These providers are contractually obligated to protect your information, use it only for the services they provide to us, and comply with applicable data protection laws.

7.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of TMM Industry's assets, your information may be transferred to the acquiring entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

7.3 Legal Requirements

We may disclose your information if required to do so by law, regulation, subpoena, court order, or other legal process, or if we believe in good faith that disclosure is necessary to: (a) comply with applicable law; (b) protect the rights, property, or safety of TMM Industry, our clients, or others; (c) investigate fraud or respond to government requests; or (d) enforce our Terms of Service or other agreements.

7.4 With Your Consent

We may share your information with third parties when you have given us explicit permission to do so, such as when you request an introduction to a technology partner, authorize us to share project results in a case study, or opt-in to a co-marketing initiative.

7.5 Aggregated & De-Identified Data

We may share aggregated, anonymized, or de-identified data that does not reasonably identify you or any individual, for purposes such as industry research, benchmarking, marketing, and public reporting.

Data Retention

TMM Industry retains personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. Our general retention periods are:

• Client Engagement Data: Retained for the duration of the engagement plus five (5) years for legal and business purposes, unless a longer retention period is required by law or agreed upon in the service agreement.
• Contact & Inquiry Data: Retained for three (3) years from the date of last contact or interaction, unless you request earlier deletion.
• Marketing Data: Retained until you unsubscribe or withdraw consent, plus a reasonable suppression period to honor opt-out preferences.
• Website Analytics Data: Retained for twenty-six (26) months in our analytics platforms, then automatically deleted or anonymized.
• Financial & Billing Data: Retained for seven (7) years to comply with tax and financial reporting obligations.
• AI Training Data: Client-provided training data is retained for the duration of the engagement and deleted or returned within sixty (60) days of project completion, unless the Client requests continued retention for model maintenance purposes.
• Chatbot Interaction Logs: Retained for twelve (12) months by default, unless the Client specifies a different retention period.
• Job Applicant Data: Retained for two (2) years from the date of application, regardless of whether an offer of employment is made.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data disposal procedures. You may request earlier deletion of your data by contacting us (subject to legal retention requirements).

Data Security

TMM Industry implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, destruction, and loss. Our security practices include:

9.1 Technical Measures

• Encryption of data in transit using TLS 1.2+ protocols for all web traffic and API communications.
• Encryption of data at rest using AES-256 encryption for databases and storage systems.
• Multi-factor authentication (MFA) for all internal systems and administrative accounts.
• Regular vulnerability scanning, penetration testing, and security audits.
• Intrusion detection and prevention systems (IDS/IPS) monitoring our infrastructure.
• Automated backup systems with encrypted off-site storage.
• Web Application Firewall (WAF) protection for our web properties.
• Endpoint protection and device management for all company devices.

9.2 Organizational Measures

• Role-based access controls (RBAC) ensuring employees only access data necessary for their responsibilities.
• Mandatory security awareness training for all employees and contractors.
• Confidentiality agreements and data protection clauses in all employment and contractor contracts.
• Formal incident response plan with defined procedures for detecting, reporting, and responding to data breaches.
• Regular review and updating of security policies and procedures.
• Background checks for employees with access to sensitive client data.
• Physical security controls at our offices including access badges and visitor logs.

9.3 Breach Notification

In the event of a data breach that affects your personal information, TMM Industry will notify affected individuals and relevant regulatory authorities in accordance with applicable data breach notification laws. We aim to provide notification within seventy-two (72) hours of becoming aware of a qualifying breach, including information about the nature of the breach, the data affected, the steps taken to address it, and recommendations for protecting yourself.

While we implement industry-standard security measures, no method of data transmission or storage is completely secure. We cannot guarantee the absolute security of your information, but we are committed to continuously improving our security posture.

Cookies & Tracking Technologies

TMM Industry uses cookies and similar tracking technologies on our website to enhance your experience, analyze usage patterns, and deliver relevant content. The following types of cookies and technologies may be used:

10.1 Essential Cookies

These cookies are strictly necessary for the website to function properly. They enable core features such as page navigation, access to secure areas, and form submissions. Essential cookies cannot be disabled without impairing site functionality.

10.2 Analytics Cookies

We use analytics cookies (such as Google Analytics) to collect anonymous information about how visitors use our website, including which pages are visited most frequently, how long visitors spend on each page, and how they arrived at the site. This information helps us improve our website design and content.

10.3 Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences, language settings, and form data. They may be set by us or by third-party providers whose services we have added to our pages.

10.4 Marketing Cookies

With your consent, we may use marketing cookies to track visitors across websites and display relevant advertisements. These cookies may be set by our advertising partners and used to build a profile of your interests and show you relevant ads on other sites.

10.5 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to view, delete, and block cookies from specific or all websites. Please note that disabling certain cookies may affect the functionality of our website. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. TMM Industry respects these rights and will facilitate your requests in accordance with applicable law:

• Right to Access: You have the right to request a copy of the personal information we hold about you and details about how we use it.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
• Right to Deletion (Right to be Forgotten): You have the right to request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
• Right to Restrict Processing: You have the right to request that we limit or restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Right to Object: You have the right to object to the processing of your personal information based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at info@tmmindustry.com with the subject line "Privacy Rights Request." We will respond to verified requests within thirty (30) days, or within the timeframe required by applicable law. We may request additional information to verify your identity before processing your request.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information:

12.1 Right to Know

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business or commercial purposes for collection, and the categories of third parties with whom we share the information.

12.2 Right to Delete

You have the right to request deletion of personal information we have collected from you, subject to certain exceptions (such as data needed to complete a transaction, detect fraud, comply with legal obligations, or for internal uses compatible with the context in which you provided the data).

12.3 Right to Correct

You have the right to request correction of inaccurate personal information.

12.4 Right to Opt-Out of Sale/Sharing

TMM Industry does not sell personal information as defined by the CCPA/CPRA. We do not share personal information for cross-context behavioral advertising purposes. If our practices change, we will update this policy and provide an opt-out mechanism.

12.5 Right to Limit Use of Sensitive Personal Information

To the extent we process sensitive personal information (such as financial account details), it is used only for purposes authorized by the CCPA/CPRA, such as performing services you requested.

12.6 Authorized Agents

You may designate an authorized agent to submit privacy requests on your behalf. We may require the agent to provide proof of authorization and may contact you directly to verify the request.

To submit a CCPA/CPRA request, contact us at info@tmmindustry.com or call us at +1 (970) 517-8761. We will verify your identity before processing the request and respond within forty-five (45) days.

European Economic Area (EEA) & GDPR Rights

If you are located in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, the General Data Protection Regulation (GDPR) and applicable local data protection laws provide you with additional rights and protections:

13.1 Data Controller

TMM Industry acts as the data controller for personal information collected directly from you. When processing data on behalf of clients (e.g., chatbot interaction data), TMM Industry acts as a data processor, and the Client is the data controller.

13.2 Legal Basis

As outlined in Section 6, we process your data based on contractual necessity, legitimate interests, consent, or legal obligation. We will inform you of the specific legal basis at the time of collection when required.

13.3 Your GDPR Rights

In addition to the general privacy rights listed in Section 11, EEA residents have the right to:

• Lodge a complaint with your local Data Protection Authority (DPA) if you believe your rights have been violated.
• Request information about automated decision-making processes that significantly affect you.
• Object to processing based solely on automated decision-making, including profiling.

13.4 Data Protection Officer

For GDPR-related inquiries, you may contact us at info@tmmindustry.com. We will respond to requests within thirty (30) days as required by the GDPR.

International Data Transfers

TMM Industry is headquartered in the United States. If you are located outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate.

When we transfer personal information internationally, we implement appropriate safeguards to ensure your data receives an adequate level of protection, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission for transfers from the EEA.
• Data Processing Agreements (DPAs) with our service providers that include appropriate data protection commitments.
• Where applicable, reliance on the receiving country's adequacy determination by the European Commission.
• Implementation of supplementary technical and organizational measures to ensure data security during and after transfer.

By providing your information to TMM Industry, you consent to the transfer of your data to the United States and other jurisdictions as described in this policy. If you have concerns about international data transfers, please contact us before providing your information.

Children's Privacy

TMM Industry's services are designed for businesses and professionals and are not directed to individuals under the age of eighteen (18). We do not knowingly collect, use, or disclose personal information from children under 18.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete such information from our systems. If you believe that a child has provided personal information to TMM Industry, please contact us immediately at info@tmmindustry.com so we can take appropriate action.

When developing chatbot or AI solutions for clients who may interact with minors, TMM Industry works with the Client to implement appropriate safeguards and comply with applicable child protection laws, including the Children's Online Privacy Protection Act (COPPA).

Third-Party Links & Services

Our website and services may contain links to third-party websites, services, applications, or platforms that are not owned or controlled by TMM Industry. These may include social media platforms, technology partner websites, cloud service providers, and industry resource pages.

TMM Industry is not responsible for the privacy practices, content, or security of any third-party websites or services. We encourage you to read the privacy policies of any third-party sites you visit. The inclusion of a link to a third-party site does not constitute an endorsement of that site's privacy practices or content.

When our services integrate with third-party platforms (such as CRM systems, messaging platforms, or cloud infrastructure) on behalf of a Client, data shared through those integrations is also subject to the third party's terms of service and privacy policy. TMM Industry will inform Clients of any significant third-party integrations involved in their projects.

Changes to This Privacy Policy

TMM Industry may update this Privacy Policy from time to time to reflect changes in our data practices, service offerings, legal requirements, or industry standards. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy.
• Post the revised policy on our website.
• For material changes, provide additional notice through email notification to registered clients or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.

If you disagree with any changes to this Privacy Policy, please discontinue use of our services and contact us to discuss your concerns or request deletion of your data.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or TMM Industry's data practices, please do not hesitate to contact us through any of the following channels:

We are committed to addressing your privacy concerns promptly and thoroughly. All privacy-related inquiries will receive an initial response within five (5) business days.